Mini Tart Tarte Au Chocolate MT18

RM3.50

Quantity

We take pride in our desserts and cakes. On a few occasions a year we have an unsatisfied customer. If you are unhappy with your order and/or purchase, please notify us immediately

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders

Once you or a designated party has picked up an order and signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for

All products are the responsibility of the customer once it leaves collected/delivered. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.

Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a discount if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of AMICI. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Discount percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Discount / Refund of any kind will not be issued to customers who do not contact us within 48 hours.
We understand that plans can change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email prior to 2:00 pm, 3 business days before your event. All changes must be handled directly with a a manager. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order.

Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 48 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to our discretion, to change or otherwise offer any other options to the customer. Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to AMICI Events & Catering Sdn Bhd and stored until further notice from customer.

Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.

Mini Tart Tarte Au Chocolate MT18

Refund/Exchange Policy

Order Cancellation Policy

Changes to this Statement

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